Don’t Just Do It: create a winning social media strategy

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© Brian Fitzgerald

 

If you’re responsible for marketing at your company (or one-person shop), one single word can induce sweating, bouts of self-doubt and even some wistful headshaking: content.

Since online content platforms (i.e., social media) are both inexpensive and readily available, any bottlenecks in producing consistent, high-quality (and brand-appropriate) content is usually on the production side (you), not on the delivery side.

So what’s your content strategy? What tactics will you need to take to produce great content and to share it consistently? When you hire a photographer to produce amazing images and video, are you asking questions like these?

You should be.

Tactics—like hiring a photographer—are easy and fun, or at least distracting and engrossing. They are all about the ‘doing’ part and it’s tempting to skip ahead. But strategy happens first. What are your social media goals? That is, what does your brand want to actually accomplish, long term? All of the following goals require different tactics:

Brand Awareness
Also known as, Getting Your Name Out There. Your content should be authentic to your brand, convey your brand personality and values…ie., your ‘voice’. It shouldn’t be overly promotional.

Grow Your Audience
You have to engage on your social media channels, and looking for ways to introduce your brand to people who haven’t heard of you before. Monitoring channels for specific keyword phrases will alert you to conversations that you might be able to contribute value to.

Engage Your Community
How are you interacting and staying top of mind with your current subscribers? Asking questions, being responsive and promoting user generated content can all help.

Generate Leads and sales
Integrate your service offerings and products into your social profiles. Run exclusive deals for your followers. Alert customers to new products and promos.

Drive traffic
Promotional posts and social ads that point viewers back to your website.

One last thing. You can’t do all of it all at once. Pick just two of the goals from the above list, and work on those exclusively as you measure your results.

Whether you are creating original content yourself, hiring a professional photographer, or simply curating and sharing, make sure to keep your goals in mind.

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