Category Business

Images Matter, Now More than Ever

 

image library
The visuals that represent your brand can easily communicate your values, your assets, and what you offer. In the case of a community health clinic, it’s quality, human-centered healthcare where patients (no matter their age) feel empowered.

 

Building an image library is a top priority for any brand that wants to tell their story effectively and connect with their target audience.

You likely already know that quality, relevant, custom images are no longer a ‘nice to have’. Your content—specifically, your visual content—is your advertising.

In short: Your visuals are your brand.

The gatekeepers are gone and you—the independent businessperson, the marketing professional—are in charge of your own media channels.

Remember Spider-Man: With great power comes great responsibility.

All of the digital tools, many free or nearly so, are at your fingertips. Are you purposefully telling the story of your brand: what you do, why you do it, what sets you apart?  Or are you hoping that your haphazard efforts will cause others to automatically ‘get’ you?

If you’re using someone else’s images, words or campaigns, then you’re not telling your own unique story. You’re in the best position to do so.

Cutting through the Noise
People react and connect with authenticity. A stock image isn’t likely to make anyone sit up and take notice, but a real moment, whether shot on an iPhone or a Hasselblad that costs more than your car.

What you Need When you Need it
Content marketing is built on consistently delivering targeted content that is on-brand and on-message. Having an image library means you’ve always got good content that can work for your purposes. Without one, your marketing is going to be less consistent, less frequent and less impactful.

image library
A custom stock image, taken with your people and at your place of business, is specific to your brand.

Gives Structure and Meaning
Having a plan for your visuals and keeping your brand story in mind automatically provides a structure and gives purpose to your photo shoots. Instead of floundering you’ll be producing relevant content that’s meaningful to your brand and useful for the forseeable future.

What are your Seasons?
Every business has seasons. Periods of high or low volume. Cycles of growth and cycles of maintenance. Holidays. When are your seasons? When do you tend to get new clients, and why? When do you tend to be focused on new initiatives and what external events can you build content to match?

image library
Having a plan that extends for months or a year is helpful when targeting activities and processes to photograph before you miss them. Harvest only comes once a year.

Evergreen Content
A good image library has a mix of content which may include video as well as still images. Some is very specific for a campaign, a product, a season, or a person or team. Other images are more ‘evergreen’, meaning they can be used any time of year or perhaps for years to come. They are classic and timeless. Chief among these are……

….Details
Get lots of details. These are the visual metaphors that may punctuate a blog post or marketing piece in a more powerful way than can otherwise be done. These give a sense of your point but allow the audience to fill in the blanks. They aren’t specific to a person, a time, or a location and designers (web and print) love them because of their versatility and timelessness.
image library

Imperfect Shots and Unscripted Moments
I’m not suggesting that the only way you can build an image library is by hiring a professional photographer (like me or my ilk) or spending all of your time producing elaborate photo shoots. A carefully-managed, well thought-out campaign will include professionally-produced content where appropriate and will have a place for less-scripted, less technically perfect images taken by you, your staff, others in your organization, clients, or the public. Depending on your brand, this may be necessary. There should be a place for both.

Less is More
I love crafted, long-form films and videos. The reality is, even if Martin Scorcese produced your video, if it’s longer than three minutes I’d have a hard time watching it. One minute would be better. In fact, video snippets are sometimes the best of all. These short blurbs may get more engagement than longer ones and can be easily done, leading to more consistent content over time. So do video…but keep it super short, as in this behind-the-scenes clip that shows one of the hazards in making custom wooden baseball bats:

 

Behind the Scenes
Show us visuals that takes us places we wouldn’t normally go.  Show us the secret sauce that makes it all work in your organization:  the team members, the interactions, the tools, the back warehouse.  Show us how the sausage is made, showing the care and the humanity that go into a great product or service.

image library
Another image from a custom baseball bat maker’s shop, where custom wooden ‘blanks’ line the walls, with hand-written notes on each one. This kind of detail tells a lot about the quality and care that goes into each finished product.

Faces, People!
People love to see other people. Show them faces. If you make a product or sell a service, show us the faces and lives of the people whose lives are improved by your brand. Show us what your brand means reflected in the faces of your fans, customers, clients, or even your team members.

image library

Keep it Real
If your job is to promote your brand or company, then you can get caught up in your product or service features. Instead, let your visuals show your people, your products, your brand, out in the real world. That’s the one the rest of us inhabit. Some brands seem to lend themselves to this sort of approach, like Nike, but even law firms, hospitals, and others can do this. They just may have to be a bit more creative and less obvious–exactly the criteria needed to create interest and connection.

Why professional photography isn’t cheap

maine commercial photographer

There’s a question I hear more than almost any other, in a few variations:  why do photographers charge so much?

The implied statement is that photography, and professional photographers, are prohibitively expensive.

It’s easy to dismiss the questioner as being cheap, and unwilling to see the value in professional photography.   Instead, I think it indicates a lack of clarity around what photography costs and the reasoning behind it.   In other words, it’s a very appropriate question to ask.   Photographers are sometimes their own worst enemy when it comes to pricing their photography, and it’s no surprise that to the casual outside observer it looks like voodoo trickery.

Being a professional photographer is expensive.  It costs money to pay for equipment, insurance, professional fees and development, marketing and everything else that goes into a photo business.  When they hire assistants, producers and others to help those contractors are getting paid out of pocket, up front.  Things add up, quickly.

When you figure in all of the costs and divide that number by the number of full days per year that a professional photographer might expect to actually create images for clients, you get the Cost of Doing Business (COBD) number. For example, if a photographer has total costs and expenses of $60,000 per year and plans to photograph 60 days per year, their CODB would be $1000 per shooting day, on average.   This is their nut—the number they must make each day they shoot in order to break even. Anything less, and they are losing money.

Photographers who charge less than their COBD fall into one of three categories:  1) They don’t know their ‘numbers’, 2) They are purposefully (strategically) low-balling to get the work or 3) They don’t rely on photography as the main source of their income and livelihood.

Photographers in the former two categories need to adjust their approach if they want to stay in business long-term.

At the same time, images have never been cheaper. There is a glut of relatively high-quality stock imagery on the market, available for free or close to free (and I’m not counting the photos that are ‘borrowed’ and illegally used, a common practice).

For sake of discussion, I’m leaving out the discussion of stock photography.   I’m writing primarily about “custom photography”—that is, when a photographer is hired to create specific, high-quality images of for a brand or company that are completely unique and exist nowhere else.

In a world of endless choice and imitation, ‘unique’ takes effort. ‘Unique’ has value. Effort plus value equals fair compensation. Clients can expect to pay a higher fee—higher, at least, when compared to the almost-free price of images freely available on the internet—because you’re getting so much more. It’s not necessarily expensive….it’s comparatively expensive.

So there are two things, really, that clients are paying for when they purchase ‘custom’ photography.  One is the creativity, experience, vision and effort of the photographer. Let’s call this the ‘service’ component. The second is the value that they get out of the images they receive—i.e.,what they actually use the images for, whether it’s advertising, general marketing on a company website, printed brochures or to hang on public display.  These are all different uses, spelled out with a license agreement, and come with different price points. Let’s call this factor, ‘value’. The more value you need (the more the images are going to be used), the higher the price.

Photographers are all different.  Some will package both their service and the usage together, while others will line-item every single use.  Whichever way they choose to do it, it should make sense and fill two needs: their need to charge enough to keep their business going and the client’s need to get the best quality for the best possible price.   In most cases, quality comes with a price, but also with the peace of mind in knowing your work is being handled by a pro.

The good news is that, in this world of endless choice, there is a photographer—and a quality—to match every budget.